Move or restore the appliance
Copy link to the page “Move or restore the appliance”Restore the appliance’s data from a backup when replacing the machine or recovering damaged data.
What you need
Copy link to the section “What you need”- The backup file and the password you chose when downloading it.
- The 12 backup words from the appliance the backup came from.
- An appliance you can sign in to and confirm your sign-in on, running the same or a higher version than the backup.
Save what you have before starting
Copy link to the section “Save what you have before starting”If the appliance still works, create and download a backup. A restore replaces data and identity with the backup’s contents. Changes made since the backup are lost.
Restore from the backup file
Copy link to the section “Restore from the backup file”- If replacing the machine, install an appliance from Downloads and requirements and complete the first sign-in. Shut down the appliance the backup came from before restoring on another machine.
- Open Appliance › Maintenance › Backup and the Restore from file card.
- Select Backup file, enter Password for the file and click Restore from file. Confirm the restore and your sign-in when prompted.
- Wait for the restart. Open the appliance with the 12 backup words, see Installation locked.
Check that it works
Copy link to the section “Check that it works”Certificates › Certificates and Installation plans show the backup’s contents. Check that service agents report in under Servers › All servers. If the machine has a different address, change the service agents’ connection address.
If it fails
Copy link to the section “If it fails”- The backup file could not be opened → check its password and select a completely downloaded copy of the file.
- The backup file was made by a later version → update the appliance and select the file again.
- There is not enough space → free disk space so the appliance can back up its state before restoring.
- Installation locked → check that the other machine is off and unlock with the backup words.
- You have no usable backup → move the licence and set up the appliance again as described below.
Start again without a backup
Copy link to the section “Start again without a backup”An owner or administrator in sslbrain Cloud (EU) can release the licence on the appliance’s page under Appliances. Choose Release the licence, type release and confirm. Then install an appliance and choose Move the licence from … in the licence selection.
Moving a licence transfers no certificates, private keys, server registrations or settings. The appliance giving up the licence shows This installation has been retired. Connect the servers again and create the installation plans. Start with A name and certificate for the appliance.
Keep the 12 backup words separately
Copy link to the section “Keep the 12 backup words separately”The file’s password opens the backup file. The 12 backup words open the appliance’s encrypted keys after restoring. Keep both outside the appliance and separate from the file. Lost backup words cannot be replaced, see Security.